Need help? Email hello@paroaria.ai and tell us what happened. It helps to include your device model, your iOS or Android version, and what you expected to see. We're a small studio, but we read every message and usually reply within a couple of business days.
Common questions
My Pro subscription isn't showing up
Open Settings › Restore Purchases in the app. Your subscription is tied to your App Store (or Google Play) account, so make sure the device is signed in with the account you bought it with. New purchases and renewals can take a moment to reach us. If Pro still doesn't appear after restoring, email us.
How do I cancel my subscription?
Subscriptions are managed by Apple or Google, not by us. On iPhone or iPad, open the Settings app › your name › Subscriptions › Readholic. On Android, open Play Store › your profile › Payments & subscriptions. After you cancel, you keep Pro until the end of the period you paid for. Refunds are also handled by the store. For Apple, go to reportaproblem.apple.com.
AI explanations aren't working
AI features need an internet connection, because explanations are written on our servers, not on your device. The free tier includes a limited number of AI requests. When you reach the limit, the app tells you and offers Pro. If the AI provider is briefly unavailable, the app shows an error. That usually clears up within minutes, and the failed request doesn't count against your limit. You can also pick a different model under Settings › AI Model.
Where are my books stored?
On your device. Your books and documents are never uploaded to us. If you're signed in to iCloud, your reading positions, explanations, and flashcards sync privately between your devices through your own iCloud account. If a book's file goes missing after a reinstall and the book came from Project Gutenberg, OpenStax, or arXiv, opening it downloads it again.
How do I add my own books?
On the Home tab, choose Import EPUB or PDF. You can bring in any EPUB or PDF from iCloud Drive, the Files app, or another app's share sheet.
How do I delete my data?
Settings › Delete Account & Data permanently erases everything our servers hold for your device: AI explanation history, flashcards and study progress, Learning Memory, and any decks you published to the Forum. Your books and files stay on your device. You can also email us and we'll do it for you.
Privacy
The privacy policy explains what Readholic collects and what never leaves your device.
Contact
Paroaria LLC · hello@paroaria.ai